Playvox
JANUARY 11, 2024
Managing forecasting, scheduling, and agent productivity in a call center is a lot like searching for the fountain of youth. While we don’t have a roadmap to the proverbial fountain, we can help steer you in the right direction for better call center workforce management (WFM).
Babelforce
APRIL 13, 2022
Forecasting is making predictions using past or live data. To increase forecasting accuracy, you have to study your customers, know industry trends, and assess the competition. Forecasting is valuable to any organization to make informed business choices and plans. Call center forecasting.
Playvox
MAY 25, 2023
In this post, we’ll explore several trends that are driving this growth and are influencing contact center leaders’ decision-making. Forecasting for workforce planning is much the same thing. Related Article: The Role of Real-Time Data in Workforce Management What Is Contact Center Omnichannel Forecasting?
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