SmartAction

MARCH 1, 2022

What is Software as a Service (SaaS)? Software as a Service (SaaS) is a term many of us have heard. Within the SaaS model, there are two types of SaaS. Within the SaaS model, there are two types of SaaS. Vertical SaaS is a software as a service focused on a specific industry. Scalability is simple.

Management 74

Management SaaS Virtual Agent Automotive 74

SmartAction

FEBRUARY 11, 2020

Leading provider of AI-powered Virtual Agents for omnichannel self-service posts its largest growth in sales bookings for the year. As the global intelligent virtual agent market is expected to reach $11.3b SmartAction’s 2019 Momentum Highlights. Customer Quotes.

Virtual Agent 57

Virtual Agent Self service Enterprise SaaS 57

Cisco - Contact Center

AUGUST 3, 2020

Webex Contact Center is built on the unique Webex Platform for Contact Center. This multi-tenant approach benefits Cisco Contact Center customers in two ways. Over the past two years, Cisco acquired AI companies Voicea and CloudCherry to accelerate our Webex Contact Center AI practice.

Contact Center 124

Contact Center Technology contact center solutions Virtual Agent 124

JustCall

MARCH 9, 2023

While your call agents strive for favorable first-call resolution metrics, your business should focus on providing them with the right customer contact center software that lets them do their job well. What are Contact Center Software Solutions?

Contact center software 52

Contact center software Contact Center call center software contact center solutions 52

3CLogic

AUGUST 18, 2020

However, enterprises continue to remain dependent on their existing call center platform (IVR, queue management, reporting, etc.) However, all software services, upgrades, and CRM integrations become the responsibility of the SaaS provider which often means less custom development and quicker access to the latest features.

call center solutions 96

call center solutions Call Center Cloud contact CRM 96

NobelBiz

MAY 24, 2021

What are the types of call center technologies? There is a lot of confusion about cloud-based contact centers and traditional on-premise call centers. On-premise contact center uses software and hardware installed at a remote location that is in close proximity to the call center agents or in the same location.

Cloud contact 52

Cloud contact Contact Center call center software SaaS 52

JustCall

FEBRUARY 13, 2023

Aircall is a cloud-based call center software that provides functionality like call routing, call monitoring , call queuing, call recording, insight cards, conversation intelligence , performance monitoring, and so on – features needed to enhance customer engagement. 5 Capterra– 4.4/5

Interactive Voice Response 52

Interactive Voice Response voip Enterprise APIs 52