DMG Consulting

AUGUST 10, 2018

Recent advancements in artificial intelligence (AI) technology coupled with consumer preference for digital channels, is driving interest in and adoption of intelligent virtual agents (IVAs) and a related technology, robotic process automation (RPA). Contact Center Application. Intelligent virtual agents (IVAs).

Interactive Voice Response 78

Interactive Voice Response Virtual Agent Self service Contact Center 78

SmartAction

SEPTEMBER 5, 2018

Frustration may ensue, voices might get raised, and after 45 minutes on the phone, you’re left jaded. Everyone has their own story, no matter if it is in financial, healthcare, insurance, retail, utilities, or travel industries. Front-end data gathering to collect information before transferring to a live agent.

Call Center 40

Call Center Virtual Agent Automotive Entertainment 40

JustCall

APRIL 5, 2023

Cloud call center software is essential for modern businesses. That is because they help the customer support department of these businesses, which are responsible for keeping their customers happy. Powerful Virtual Agent When we talk about Talkdesk’s virtual agent, we are not referencing the multi-level attendant or the IVR.

Interactive Voice Response 52

Interactive Voice Response Virtual Agent Multichannel voip 52

SmartAction

APRIL 15, 2019

Delivery over the cloud has made integration with existing contact center systems easier and more seamless, as well. This combination has led to the growing adoption of AI-powered virtual agents to automate conversations traditionally handled by live agents. Automate More with Virtual Agents.

Self service 57

Self service Virtual Agent Interactive Voice Response Best practices 57

Xaqt

JUNE 3, 2020

We refer to this as Human-Assisted Conversational AI, or Human-in-the-Loop, and its a key reason why Xaqt's Conversational Service Automation platform and Virtual Agents continually outperform the market in terms of accuracy and the quality of customer experience we deliver. These are data and skills that most organizations lack.

Contact Center 40

Contact Center Virtual Agent Interactive Voice Response Engineering 40

SmartAction

JANUARY 16, 2020

Much like Winona Ryder, while traditional IVRs faded into obscurity in the early 2000s, voice control is having its Stranger Things come back. In the next five years, industry experts predict that nearly every application will integrate voice technology in some way. Talk is the new Type. Ok chatbots, you’ve had your fun.

Virtual Agent 53

Virtual Agent Self service Government Healthcare 53

Call Experts

MAY 8, 2019

Chatbots or virtual agents can address a wide range of features and questions to provide relevant analysis and efficient protocol. When do medical centers need professional contact center support? Benefits of a Call Center: Healthcare and Medical Practice. Do you need to upgrade your IVR?

Customer Experience 65

Customer Experience outsourcing Call Center Virtual Agent 65

EPIC Connections

FEBRUARY 19, 2019

Complex IVR call flows prevented most callers from successfully navigating the self-service features, so 98% of their calls required agent assistance, resulting in a very high average cost per call. Add technology to collect information once and pass it along to the agent desktop. We solved it!

Contact Center 54

Contact Center Call flow Interactive Voice Response Self service 54

DMG Consulting

APRIL 16, 2019

It’s hard to overstate how much the contact center technology sector has progressed in the past 15 years. We have progressed from interactive voice response (IVR) systems to intelligent virtual assistants (IVAs), from process optimization to process automation, and from technology as an enabler to technology as a partner.

Contact Center 48

Contact Center Interactive Voice Response Analytics Self service 48