Global Response

NOVEMBER 6, 2023

Although call centers provide essential support and benefit to your business—including increased customer service availability, improved productivity and efficiency, stronger service levels and more—if a legal dispute or non-compliance issue is uncovered, your call center can end up costing you more than you imagined.

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Call Center outsourcing Telemarketing Healthcare 62

Blueship Call Center

DECEMBER 12, 2023

During its early stages, business process outsourcing (BPO) has become a well-recognised method utilised by organisations across several industrial sectors. A professional call center outsourcing vendor primarily responsible for helping businesses achieve increased productivity, cost savings, and operational simplification.

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outsourcing Call Center Business Process Outsourcing Contact Center 73

Global Response

SEPTEMBER 11, 2023

What does outsourcing have in common with kale and tofu? But enough metaphors—if you’re thinking about outsourcing your call center, you’re here for the straight insights. But enough metaphors—if you’re thinking about outsourcing your call center, you’re here for the straight insights.

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outsourcing Call Center Healthcare Service level 62

Callminer

OCTOBER 11, 2018

From essentials like average handle time to broader metrics such as call center service levels , there are dozens of metrics that call center leaders and QA teams must stay on top of, and they all provide visibility into some aspect of performance. Post-call work time. Kaye Chapman @kayejchapman.

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Global Response

DECEMBER 21, 2023

As onshoring—or domestic outsourcing—continues to grow in popularity, many companies are wondering if it’s worth investing in domestic outsourcing help, especially considering that it’s generally more expensive than offshoring. Is the investment worth it?

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Call Center outsourcing Finance Healthcare 62

Global Response

FEBRUARY 28, 2024

That’s where healthcare BPO services come in. Outsourcing non-essential tasks allows healthcare providers to focus more on patient care and core healthcare functions. Let’s explore healthcare BPO services and how your organization can effectively utilize them. What are healthcare BPO services?

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Healthcare outsourcing Best practices Business Process Outsourcing 62

Fonolo

APRIL 20, 2021

Is your call center experiencing an increase in abandoned calls ? Are your agents unable to answer an unexpected influx of inbound phone requests (otherwise known as call overflow)? 3 Proven Ways to Reduce Abandon Rates in the Call Center. 3 Proven Ways to Reduce Abandon Rates in the Call Center.

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