Call Center Customer Service Strategic Value Video 
Brad Cleveland Blog
MARCH 13, 2019
There are three levels on which effective customer service creates value: efficiency, customer satisfaction and loyalty, and strategic value. Only a small percent of organizations harness the true strategic potential of the insight that comes from customer service.
Brad Cleveland Blog
MARCH 13, 2019
There are three levels on which effective customer service creates value: efficiency, customer satisfaction and loyalty, and strategic value. Only a small percent of organizations harness the true strategic potential of the insight that comes from customer service.
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CSM Magazine
OCTOBER 6, 2020
Red Box partners with RingCentral to deliver next-gen voice and video capture integrated with unified communications for highly regulated businesses. The integration will deliver access to RingCentral Voice and Video recorded conversations via Conversa by Red Box, the newly launched open microservices-based enterprise voice platform.
Brad Cleveland Blog
MARCH 5, 2018
The post Boosting the Strategic Value of Your Customer Service Operation appeared first on Brad Cleveland.
Brad Cleveland Blog
APRIL 6, 2017
The post Boosting the Strategic Value of Your Customer Service Operation appeared first on Brad Cleveland.
Brad Cleveland Blog
APRIL 19, 2016
The post Boosting the Strategic Value of Your Customer Service Operation appeared first on Brad Cleveland.
Brad Cleveland Blog
MARCH 5, 2018
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