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Transforming Your Contact Center Culture: A Case Study in Attitude and Effort

Expivia

Contact centers are the heart of any business. They not only shape customer experience but also play a key role in driving revenue. However, shaping an effective contact center culture isn’t just about adhering to KPIs and maintaining quality scores. Check out our full website at www.expiviausa.com !

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Call Center Management: Challenges, Strategies, Tips, and Best Practices

Hodusoft

Call Center Management: Challenges, Strategies, Tips, and Best Practices In today’s time, setting up a call or contact center is extremely easy. At HoduSoft , we strongly believe that call centers and contact centers should do whatever it takes to manage their daily operations as efficiently and effectively as possible.

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How to Provide A Superior Customer Serving During the Holidays?

Call Center Pros

If you’re in customer support, it’s probably the busiest time of the year for you, because customers are going shopping like crazy. It might be fun for your customers, but how can you make sure your customers received the best customer experience even during this crazy season?

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The Definitive List of 27 Call Center Metrics and KPIs

Pointillist

By Swati Sahai Call centers are an operationally-complex element of your business, but they play a big role in your customersexperience with your company. So how can you balance the need for operational efficiency with meeting customer expectations?