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Will the CFO “Buy” Your SMB Contact Center Budget?

Monet Software

Staffing costs are typically the biggest call center expenditure, and there’s a real art to arriving at an accurate picture. Whether you rely on spreadsheets or have invested in call center workforce management software , be ready to show how you got to your conclusions.

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An Easy Approach to Managing Contact Center Peak Times [Slideshare]

Fonolo

You’ll hear from Ricardo Mejia, Vice President Centralized Services, First Service Credit Union, who will discuss how his contact center reduced abandon rates, improved the calling experience for customers and agents, and seized the opportunity to better manage spikes in call volume. Lowering Abandon Rates.