NobelBiz

MAY 22, 2022

Based on a NobelBiz Webinar (Call Center Talent Acquisition & Hiring for Success) , this article aims to understand what the call center workforce market looks like in the present day and provide practical solutions for achieving proficient hiring, training, and workforce management processes.

call center workforce 52

call center workforce Call Center Management Gamification 52

SharpenCX

JUNE 16, 2020

Let’s consider some ways you can apply workforce management and engagement management techniques in your contact center. Hold up: Definition time! What is Workforce Management vs. Workforce Engagement Management? Real quick, before we get too jargon-y, let’s take a definition break.

Contact Center 67

Contact Center Management Employee engagement call center workforce 67

Expivia

SEPTEMBER 2, 2021

Keeping records of your call volumes is crucial for call center workforce management. . Daily, weekly, monthly, and seasonal snapshot reports on call volumes can give you invaluable insight into what to expect for the future. Call center interval trend reports look at call volume for a defined interval. .

Call Center 96

Call Center Average Handle Time Benchmark Best practices 96

JustCall

NOVEMBER 24, 2022

According to a recent report – 13% to 16% of the call center workforce is disengaged, with nearly 70% still not classified as busy at work. Additionally, call centers have a high turnover rate, which makes these withdrawal statistics even more concerning. So, What Exactly is Employee Engagement?

Morale 52

Morale Call Center call center workforce Metrics 52