call center workforce Customer Service Feedback Self service 
Tenfold - Contact Center Blog
DECEMBER 28, 2017
One use of artificial intelligence in the call center is for predictive analysis of an agent’s performance based on predictive voice analytics. Predictive analysis of an agent’s performance is achieved by establishing patterns to capture good and poor agent performance in order to gauge an agent’s level of customer service.
Cisco - Contact Center
FEBRUARY 18, 2020
Webex Experience Management (formerly CloudCherry), our new customer experience management solution, is integrated into the Cisco agent desktop providing agents and supervisors with customer sentiment, journey insights, and feedback metrics in real-time. Innovative AI-Powered Self-Service.
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Noble Systems
SEPTEMBER 29, 2020
Investing and committing to a bona fide WFO strategy is critical in today’s marketplace, where consumer expectations have never been higher, and your competitors are always ready to capture an unsatisfied customer. How does WFO work in the Call Center? What are the Benefits of using a WFO Solution? WFO TERMS TO KNOW.
Playvox
JUNE 22, 2023
These metrics or key performance indicators (KPIs) are put in place to help leaders benchmark and track improvements to agent performance, call center operations, and ultimately how these metrics lead to improved customer service delivery and outstanding customer experience.
NobelBiz
OCTOBER 17, 2023
Additionally, without adequate security measures, they inadvertently expose sensitive customer data. If you’re curious about the latest developments in call center workforce management, join us for a captivating episode of ‘First Contact: Stories of the Call Center,’ featuring Jon Arnold, a leading analyst in communication tech.
Insite Managed Solutions
MAY 23, 2013
Gamification: Gamification promises to make the workplace more fun by applying game design elements to business processes such as customer support, and it’s quickly gaining traction. Call centers are notorious for implementing many different technologies, which can make reporting difficult, convoluted and time consuming.
Verint
APRIL 23, 2018
The Product Innovation Zone offers attendees the chance to take a sneak peek at what Verint is planning for the future and offer their suggestions and feedback. They can also share their perspectives on doing business with us in the Customer Experience Zone.
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