Cisco - Contact Center

JANUARY 8, 2020

This can be risky, costly and extremely disruptive to your business and your customers. Cisco takes a practical approach to help our customers make this important transition. Our global survey indicates that the top reason for this dynamic is the potential for business disruption, particularly for larger contact centers.

Best practices 61

Best practices Contact Center Cloud contact Enterprise 61

Noble Systems

SEPTEMBER 29, 2020

WFO is often used by call centers to improve workforce management and agent performance – and in turn, the customer experience. How does WFO work in the Call Center? Workforce Optimization provides contact center management with total visibility into quality and performance.

Management 86

Management Gamification Quality management Schedule adherence 86

Monet Software

OCTOBER 28, 2020

Even cutting out the clutter on the production floor—or encouraging clean desks for remote agents—can help employees re-center so they get back into the customer service mission. #4 The fast lane to better call center workforce engagement (also known as contact center WFE) often goes through the agent support structure.

Employee engagement 90

Employee engagement Call Center Morale call center workforce 90

Cisco - Contact Center

FEBRUARY 18, 2020

And they’re looking for unique ways to create differentiated experiences for both their employees and customers that will result in better customer experiences, repeat business, and improved performance of their contact center. Integration with Webex Experience Management (formerly CloudCherry).

Contact Center 119

Contact Center Enterprise Self service contact center solutions 119

Cisco - Contact Center

FEBRUARY 19, 2020

The ecosystem we call the contact center often represents the corporate culture – a unique place, where moments of interaction create emotions, attitudes and default patterns that will have a profound impact on our success in creating meaningful and lasting experiences. The post Is Your Contact Center “In the Zone”?

Contact Center 92

Contact Center contact center solutions Enterprise Engineering 92

Fonolo

JUNE 21, 2018

Join Fonolo and The National Credit Union Call Center Conference on Thursday, June 28 th at 2:00 PM ET / 11:00 AM PT for the live Q&A. Webinar] How to Successfully Handle Call Volume During Peak Times. We’ll talk about: Managing Spikes in Call Volume. Improving Customer Satisfaction. Plus so Much More!

Contact Center 52

Contact Center Abandon rate Management Call Center 52

NobelBiz

OCTOBER 17, 2023

Additionally, without adequate security measures, they inadvertently expose sensitive customer data. If you’re curious about the latest developments in call center workforce management, join us for a captivating episode of ‘First Contact: Stories of the Call Center,’ featuring Jon Arnold, a leading analyst in communication tech.

Call Center 59

Call Center Management Contact Center Analytics 59