Aspect

MARCH 8, 2018

In the G2 Crowd Grid for Contact Center Workforce , Aspect Workforce Management software scores in the much-coveted Leadership Quadrant. G2 Crowd Grid ® for Contact Center Workforce Software. G2 Crowd has revealed the unvarnished truth about Aspect Workforce Management.

contact center workforce 56

contact center workforce call center workforce Contact Center Marketing 56

Monet Software

NOVEMBER 11, 2020

How to treat employee burnout and reinvigorate call center engagement for the long haul. Do you feel it spreading through your contact center workforce? Frequently when the outward signs of burnout finally appear, call center managers have only a short window of opportunity to prevent the worst outcomes.

Morale 100

Morale Agent burnout Contact Center Coaching 100

Etech GS

OCTOBER 23, 2019

Whether the employees are human or robotic, workforce optimization helps teams to work smarter instead of harder. As the name suggests, contact center workforce optimization involves using managerial practices to ensure maximum productivity meets maximum efficiency. How To Implement Workforce Optimization.

contact center workforce 72

contact center workforce call center workforce Wait times Coaching 72

Playvox

MAY 24, 2023

Choosing the right call center workforce management metrics to monitor and manage in your customer support center is essential for the success and longevity of the customer experience. Workforce management metrics provide crucial insight into how well you are planning your workforce.

call center workforce 52

call center workforce Metrics Schedule adherence Call Center 52

Verint

AUGUST 17, 2017

Clearly, employee engagement is of paramount importance to an overwhelming majority of contact center executives today. I recently recorded a podcast with Verint’s Kelly Koelliker entitled, “Millennial Workforce? Don’t Panic!” I invite you to take 10 minutes out of your day and give it a listen— you can download it here.

Employee engagement 30

Employee engagement Contact Center contact center workforce Gamification 30

Verint

AUGUST 7, 2017

So, to address this issue, Elite Plumbers decided to invest in an advanced workforce management (WFM) system. Workforce management software is thought by some to be a solution required only by the very largest contact centers.

Management 27

Management Service level Contact Center Call Center 27

Noble Systems

SEPTEMBER 29, 2020

If you’re a contact center manager, you’ve probably heard a lot about how to manage and engage your workforce with WFM and WFO – especially recently. What is Workforce Management (WFM)? Workforce Optimization is a business strategy that joins business performance and workforce management.

Management 86

Management Gamification Quality management Schedule adherence 86

Verint

FEBRUARY 21, 2018

If you need help persuading your manager to allow you to attend, just download the conference justification memo that you can easily customize. Don’t horse around— register today to secure your spot. We’re extending our early-bird special to March 8, and discounts for groups and repeat attendees are available. Let’s do this, partner!

Entertainment 36

Entertainment Best practices Journey mapping Management 36