5 Customer Service Tech Trends to Explore at MWC 2018

TechSee

Mobile messaging apps are more popular than ever as they meet the customer demand for free mobile calling and texting services. Infinity Mobile is a mobile ecommerce platform.Worth noting is their shopitag solution for mobile popup shops.

On-demand Economy Drives Customer Service as a Service – From Home…

TechSee

The on-demand economy is defined as economic activity created to meet a consumer demand via the real-time delivery of goods and services. On-demand customer service is emerging as a viable solution to compete in this fast-paced market. Work at home (WAH), also known as remote work or telework, is a talent-sourcing model for contact centers, where agents work from their homes rather than from brick-and-mortar call centers.

5 Customer Service Tech Trends to Explore at MWC 2018

TechSee

Mobile messaging apps are more popular than ever as they meet the customer demand for free mobile calling and texting services. Infinity Mobile is a mobile ecommerce platform.Worth noting is their shopitag solution for mobile popup shops. Gartner predicts that by 2019, AR, VR and mixed reality (MR) solutions will be adopted in 20% of large-enterprise businesses. The solution is encrypted and unhackable, shared instantly, fully traceable and unchangeable.

25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

Most call centers struggle with efficiency at one time or another. And because efficiency is directly tied to minimizing overhead costs in the call center, it’s a prominent challenge. Meet Our Panel of Contact Center Experts: .