Hold Time is Gold Time: 5 Ways to Improve Call Center Performance By Capturing Customer Data While They Wait on Hold
TechSee
JULY 24, 2023
They hold immense potential for you not only to capture crucial information but also to turn the dreaded hold time into a positive customer experience. TechSee’s Visual Journeys integrates easily with your IVR platform to enable businesses to offer visually guided prompts, personalized forms, and surveys during hold periods.
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