TeleDirect

MAY 20, 2019

Your customer contact center requires next-gen technology, reliable infrastructure, professionally trained agents, and the flexibility to adapt with – and stay ahead of – an ever-evolving business environment. That’s why many companies choose TeleDirect for their business process outsourcing (BPO) call center solution.

Call Center 81

Call Center outsourcing Business Process Outsourcing Morale 81

Outsource Consultants

NOVEMBER 29, 2017

5) SCALED-BACK LICENSES: This contact center pricing model is available for certain users who do not use all aspects of the solution. Regardless of the complexity of the chosen call center software solution, there will be long-term costs to consider. Need an outsource call center? We can help!

call center software 52

call center software Call Center Interactive Voice Response outsourcing 52

Outsource Consultants

NOVEMBER 7, 2018

When a customer is looking for a product, they’ll likely start by searching on Google, Bing, or another search engine. They treat their outsourced contact center partner like an extension of their business and include their agents in their company contests and gamification events. Why is this relevant? We can help!

Contact Center 64

Contact Center outsourcing Gamification call center solutions 64

Fonolo

MARCH 20, 2018

Vonage/Nexmo Open Sourced their Call Routing Engine. redefining the contact center industry by providing businesses with building blocks to implement intelligent routing technology…”. The CPaaS battle has moved up the value chain, from “Use our voice/sms API’s” to “Use our call center building blocks”.

Call Center 52

Call Center Engineering Contact Center Enterprise 52

NobelBiz

JANUARY 16, 2024

A consultative approach, focusing on understanding the lead’s challenges and goals, helps build credibility and forge a stronger relationship. Customer referrals are a vital growth engine, transforming satisfied clients into powerful advocates.

Call Center 52

Call Center Interactive Voice Response Contact Center Inbound sales 52

SmartAction

MAY 23, 2019

Those functional areas are: CX Consultant – maps the business need to a business case for conversational AI. Solutions Expert – architects the solution roadmap and ROI. Project Manager – aligns all resources (CX Design, Engineering, IT, QA) to deploy solutions quickly. CX Consultant. Solutions Expert.

Self service 40

Self service Virtual Agent Contact Center Engineering 40

TechSee

APRIL 10, 2018

They recognize that technology is here to stay, and have made the strategic choice to embrace innovative technological solutions. By turning a potential threat into a secret weapon, BPOs utilize the power of technology as a strategic differentiator, as well as an additional revenue source and growth engine. Capturing the opportunity.

Call Center 139

Call Center Technology outsourcing Self service 139