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The Ultimate Guide to Call Center Training

Fonolo

Still have questions about call center training? What is Call Center Training? Simply put, call center training is any course, seminar, video, coaching session, or other activity that teaches the skills and behavior required for success in a call center.

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Maximizing Business Efficiency with Advanced Call Logging Techniques

NobelBiz

If you want to learn more about effective customer information management, and how to choose a platform that suits your exact needs, here’s another article that might interest you: ‘How to Evaluate Call Center Software Vendors for Customer Data Platform Solutions.’

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Best Software for Speech Analytics

JustCall

The speech analytics software tools can assist call center agents in recognizing when customers are agitated or stressed, allowing them to adapt in real-time or improve after knowing all the facts. Speech analytics solutions are either integrated into contact center software or provided as a preloaded feature.

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Making a Good First Impression: The Do’s and Don’ts of Crafting an Onboarding Plan for New Hires in your Contact Center

SharpenCX

Download Now: Learn how to better coach agents with 29 tactics and facts, starting with onboarding new employees. But, traditionally, call centers don’t have the greatest track record with retention. Don’t — Put off adding your call center agents to your software. Would you stick with it? You know how it is.

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9 Contact Center Best Practices for 2020 (and Actionable Tips)

Serenova

Across every channel—call center phone number, chat, email, SMS, social media messenger—use contact center software to provide agents with a complete history of customer interactions across channels. Monitor agent calls for coaching opportunities. Monitor agent calls for coaching opportunities.

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9 Contact Center Best Practices for 2020 (and Actionable Tips)

Serenova

Across every channel—call center phone number, chat, email, SMS, social media messenger—use contact center software to provide agents with a complete history of customer interactions across channels. Monitor agent calls for coaching opportunities. Monitor agent calls for coaching opportunities.

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8 Best Gong Alternatives in 2023 to Improve Sales and Leads

JustCall

Ensure that the vendor provides excellent support, such as documentation, training, and responsive customer service, in case you encounter any issues or need help with the software. Top 8 Alternatives to Gong Software – Choose the Best Call Center Software for Your Business JustCall MeetRecord Chorus.ai

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