article thumbnail

Changing Customer Experience with the All New Webex Contact Center [WEBINAR]

Cisco - Contact Center

Regardless of the source of the idea, in our upcoming February 3 rd webinar I’m going to help transport attendees ahead into 2024 by sharing how the realities of the last 12 months have changed the trajectory of contact center investment in a significant way. on LinkedIn or video.cisco.com , and available on demand afterward.

article thumbnail

7 Key Indicators Your MSP Call Center Needs a Revolutionary Shift

Hodusoft

As per data from Webinar Care, nine out of every ten customers expect interaction with brands across multiple channels. Upgrading to sophisticated call center software can enable MSPs to not only identify bottlenecks and optimize processes but also make the right data-driven decisions.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Join Our Webinar on the Future of Customer Experience: Five Predictions

Cisco - Contact Center

If your goal is to become more customer-centric, please join me in this insightful webinar where I will highlight the driving forces shaping the future of customer experience. I will also discuss the critical role the contact center plays in CX initiatives in creating competitive differentiation and driving better business outcomes.

article thumbnail

Join our Webinar: Transforming the Contact Center with Artificial Intelligence

Cisco - Contact Center

Join Our Webinar. Join our webinar to hear my discussion with industry experts from Google Cloud and Quantiphi on how we’re partnering together to transform the contact center through artificial intelligence. We look forward to seeing you at our webinar. Find out more about Webex Contact Center AI solutions.

article thumbnail

Future of Work Webinar with Guest Forrester Research: Demystifying the Contact Center’s Role in CX

Cisco - Contact Center

Join our Future of Work Webinar. Attend our webinar and receive the Forrester Research paper “CX professionals must collaborate with customer service leaders”. We look forward to seeing you at our Future of Work webinar on September 10 th ! Cisco is Identified as a Leader in Aragon’s Globe for Intelligent Contact Center 2020.

article thumbnail

Join our Webinar: Cisco and Selligent Deliver a Complete View of Customer Experience

Cisco - Contact Center

As part of Cisco’s Solutions Plus Partner ecosystem, Selligent empowers Cisco customers with solutions that leverage a universal profile of the customer to deliver data-driven experiences. Join our Webinar. In the webinar we will discuss: How to gain an end-to-end view of your customers’ journey.

article thumbnail

An Introduction to the Virtual Call Center

Noble Systems

Cloud technology is typically used to provide the flexibility and accessibility that is needed for virtual call center software. The virtual call center solution lets agents work from almost anywhere with a reliable internet connection. 5 Best Practices for Managing Employees in the Virtual Call Center.