Quality Contact Solutions

DECEMBER 16, 2020

By Nathan Teahon, Strategic Account Manager. Recently I was asked what the key was to create a robust B2B Telemarketing Script. It’s a good question, and after having helped develop and implement thousands of successful scripts over the years, I don’t have that 30-second elevator pitch answer to that question.

Telemarketing 97

Telemarketing Scripts B2B Call Center 97

Quality Contact Solutions

DECEMBER 16, 2020

By Nathan Teahon, Strategic Account Manager. Recently I was asked what the key was to create a robust B2B Telemarketing Script. It’s a good question, and after having helped develop and implement thousands of successful scripts over the years, I don’t have that 30-second elevator pitch answer to that question.

Telemarketing 52

Telemarketing Scripts B2B Call Center 52

Quality Contact Solutions

JUNE 15, 2021

Having a great supervisor running your outsource telemarketing teams can make a massive impact on your business. Outsource telemarketing supervisors coach both veterans and new agents, so they must communicate appropriately to their audience. That’s why companies use outsource telemarketing firms. Communication: ?

Telemarketing 52

Telemarketing outsourcing B2C Coaching 52

Quality Contact Solutions

DECEMBER 31, 1969

However, it’s a prevalent scenario for people to jump to price first when considering outbound telemarketing. It’s no different with outbound call center pricing. While no two programs are the same, it takes a disproportionate amount of management and programming resources to launch any new campaign.

Call Center 40

Call Center Telemarketing Bilingual agents outsourcing 40

Quality Contact Solutions

MARCH 6, 2020

By Tina Lisell, Senior Operations Manager. Schedule a Call with An Expert. Questions & Scripting. You can save time by not asking redundant questions that you may already have the answer as a result of just knowing who it is you are calling. Call us to learn more at 866.963.2889. Here’s how.

B2B 69

B2B Scripts B2C Construction 69

Quality Contact Solutions

DECEMBER 31, 1969

By Michelle Perry, Operations Manager. When evaluating your outbound call center team’s performance, there are a few things you must ask yourself. Call quality is simply a scoring system based on an audit of calls to ensure the agents are following what’s asked of them. Have you given them clear and concise goals?

Call Center 49

Call Center Metrics Scripts Sales 49

aircall

OCTOBER 7, 2016

Firstly, there are different yet complementary roles necessary to the smooth operation of a call center: Call center manager. Oversees the call center as a whole. Is the call center’s backbone, and can be relied upon to keep the machine running. Telemarketer. Team leader.

Call Center 48

Call Center First call resolution call center software Telemarketing 48