Hodusoft
JUNE 17, 2021
HoduCC – the Call & Contact Center software by HoduSoft has been named as Category Leader and FrontRunner for call recording software in the latest list published by Gartner Digital Markets Report. It is our vision to make innovative market leading software accessible to businesses of all sizes.
Outsource Consultants
FEBRUARY 4, 2021
So I did what a lot of people do: I turned to Google, and hired a large company with an enormous marketing budget that helped to place them prominently in the search results. He doesn’t spend a lot of money on marketing, so I never would have found him if I hadn’t gotten lucky with a recommendation from a trusted friend.
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Hodusoft
MAY 24, 2023
Whether it was the invention of the telephone in 1876 or the launch of the World Wide Web in 1989, call centers leveraged every emerging technology to achieve such a humongous market size. As per Statista , the international call center market size reached USD 339.4 billion in 2020. billion in 2022 to USD 4.1
Skybridge
MARCH 9, 2021
Customer-centric companies think outside the box and decide whether it’s worth investing time and money to fix a broken process or whether it’s better to create a new (and improved) experience for their customers. These companies proactively anticipate and adapt to evolving customer needs and are market-oriented.
Fonolo
NOVEMBER 17, 2020
Matt Beaty , Executive Vice President of Sales & Marketing at Brightmetrics™. “Expect to see more focus on digital and self-service, less brick and mortar, more efficiency-builders for company and customer, and an increased call for the return of voice to handle the challenging stuff. Call Center Trends 2017.
Tenfold - Contact Center Blog
NOVEMBER 30, 2017
With evolving customer expectations and service complexities, contact centers are poised to deliver strategic value and profitability to organizations. The first step in creating a revenue-generating customer service organization is to determine which strategy or strategies are most applicable to your business today.
CCNG
OCTOBER 19, 2022
(Gartner, 2018) According to customers, in 2022, only 3% of companies are customer-obsessed — putting customers at the center of their leadership, strategy, and operations — a decrease of 7 percentage points from the prior year. Forrester, 2022) 80% of CEOs believe they deliver superior customer experience.
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