Quality Contact Solutions
JUNE 15, 2021
Outsource telemarketing supervisors coach both veterans and new agents, so they must communicate appropriately to their audience. I will never forget the first time I received feedback on an outbound call from my supervisor. Part of communicating is coaching the agents and giving feedback. Communication: ? Feedback: ?Part
NobelBiz
MARCH 19, 2024
By monitoring key performance metrics such as efficiency, effectiveness, and adherence to protocols, agent performance dashboards facilitate targeted coaching, training, and resource allocation decisions, ultimately elevating the quality of customer interactions. All enabled by NobelBiz leading contact center technology.
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Quality Contact Solutions
MAY 4, 2021
Watch a couple of quick YouTube videos to get the gist and give it a go yourself? Call someone who has done it and ask for help? If so, the inbound call center outsourcing partner you choose will need to have the technology to support your requirements. Are email, text, and chat support required now or in the future?
Fonolo
NOVEMBER 17, 2020
To achieve that within a remote or hybrid work environment, we’re going to see more contact centers reach for a cloud-based technology that drives camaraderie, increases visibility, allows supervisors to coach from anywhere, and enables agents to self-manage.” Find Out the Rest of the Trends: Contact Center Trends 2021.
JustCall
MARCH 9, 2023
Here are a few tips to embrace when creating an objectives framework: Alignment: Think about how the objectives/goals will pair with your coaching and training methodologies Buy-in: Ask your agents about what their goals look like. What Is the Most Appropriate Method for Training Call Center Agents?
Serenova
OCTOBER 7, 2020
To overcome the challenges of managing a remote workforce, while maintaining the customer service experience for your customers, you need the right technologies and policies in place to support your teams as they navigate the transition. Video can humanize interactions for agents, as well as customers. The Future of the Contact Center.
NobelBiz
OCTOBER 30, 2020
Characterize him this way: Tom Noble, 27 years old, single, shares a studio apartment with two roommates, likes to play video games, and works from home. Your call center experience gets more interesting when you know your customer well. Say your main customer is a small-town male aged 20-35.
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