Hodusoft

MAY 24, 2023

The Future of Call Centers: Predictions and Trends for Call Center Software The year 2023 is a crucial year for tech breakthroughs. How can call centers be left behind? A major contribution goes to call center software, which is the life force of every call center.

call center software 52

call center software Call Center Self service call center solutions 52

Fonolo

MAY 16, 2023

They measure things like call volume, call duration, first call resolution, agent productivity, customer satisfaction, and more. These metrics can be used to measure and evaluate performance, identify trends, and improve the overall quality of customer service. Can Call-Backs Do More for your Contact Center?

Call Center 91

Call Center Analytics Abandon rate First call resolution 91

aircall

JANUARY 27, 2021

With so many people needing to work remotely, you may be wondering how to start a virtual call center , and if so, how to do it right. A remote workforce is a growing trend. Many companies are following the trend by switching their on-site call center to a totally virtual call center.

virtual call center 62

virtual call center Call Center call center software voip 62

Fonolo

MARCH 17, 2022

At first glance, a call center manager job may seem easy compared to the agents they oversee. After all, they are not the ones who have to navigate call center software, ensure customer satisfaction, and take all the phone calls. Team management experience. Technical skills. Catch red flags quickly.

Call Center 91

Call Center Management call center software Average Handle Time 91

Hodusoft

JUNE 17, 2021

Category Leaders rankings highlight top-ranked North American software products based on ratings from end-users in five key areas: Ease of use . GetApp is a Gartner company, which features research, insights, trends, and validated user reviews, giving buyers the tools they need to make informed decisions for their organization. .

Marketing 98

Marketing Contact Center Telecommunications Call Center 98

aircall

JANUARY 24, 2022

Call centers that ensure strong customer engagement and support implement when they use the advantages of a cloud-based phone system and call center software. The right software solutions allow you to take the steps that evoke positive emotions in customers, engage them, and ensure they feel supported.

Call Center 126

Call Center Best practices call center software CRM 126

Fonolo

FEBRUARY 7, 2013

Outdated contact center technology. Working with many legacy call center software platforms can be, put mildly, frustrating. The final reason for spikes in call hold times in call centers is unpredictable events. Handpicked related content for you: 6 Top Contact Center Technology Trends in 2020.

Call Center 62

Call Center Interactive Voice Response Wait times Abandon rate 62