Global Response

MARCH 26, 2024

Deciding to partner with a business processing outsourcing (BPO) vendor is a strategic move for companies of all sizes. It streamlines processes, saves money, and improves the overall quality of customer service. Working collaboratively also means that feedback should go in both directions.

Best practices 62

Best practices Management outsourcing Business Process Outsourcing 62

TeleDirect

MAY 20, 2019

Your customer contact center requires next-gen technology, reliable infrastructure, professionally trained agents, and the flexibility to adapt with – and stay ahead of – an ever-evolving business environment. That’s why many companies choose TeleDirect for their business process outsourcing (BPO) call center solution.

Call Center 81

Call Center outsourcing Business Process Outsourcing Morale 81

Playvox

OCTOBER 19, 2021

Solutions include reducing agent-assisted volume, maximizing the capacity you already have, and automating processes in order to relieve agent burdens. When you have an agent shortage, it causes significant CX, operational, morale, and cost issues. What happens when you don’t have enough contact center agents? Higher queue times.

Contact Center 73

Contact Center Management Agent burnout Interactive Voice Response 73

Taylor Reach Group

NOVEMBER 21, 2019

In addition to their own wages and the cost of recruiting and training, a new hire increases costs through longer handle time and a lower resolution rate, lowers revenue during the learning curve, degrades customer/client goodwill through “rookie errors,” and hurts employee morale because of overwork and mandatory overtime.

Contact Center 63

Contact Center Benchmark Business Process Outsourcing B2C 63

Hodusoft

OCTOBER 19, 2023

10 Effective Ways to Reduce Costs in Your BPO Contact Center Business Process Outsourcing (BPO) contact centers play a vital role in today’s modern businesses. When employees are well-skilled in their work, they can easily handle a wide range of issues, leading to improved morale and productivity.

Contact Center 52

Contact Center Interactive Voice Response Contact center software Self service 52

Call Center Pros

OCTOBER 4, 2018

Ask for their Feedback. Regular feedback from the clients is vital for delivering enhanced quality service. For developing and maintaining a pleasant relationship with the customers, you have to keep them happy, and for that purpose, it is vital that you take their feedback after every call. Invest in Training. Final Verdict.

Customer Care 40

Customer Care Morale outsourcing Feedback 40

Dialer 360

AUGUST 15, 2018

That you are churning out only quality business process outsourcing work. Act on Customer Feedback. Its offer their feedback in the future and they feel that they are listening to. Ironical, an approach can rest in poorer customer experience lower agent morale. And then do something about it.

Call Center 21

Call Center Management Average Handle Time Interactive Voice Response 21