Business Process Outsourcing Cloud contact Contact Center outsourcing 
Select VoiceCom Blog
JUNE 4, 2020
Working with outsourcing companies that operate using outdated technology can be risky for your business. After all, your service delivery could drop if your team and your calls are managed through manual processes and systems — which can make for unhappy customers down the line.
Spearline
JUNE 2, 2022
It’s been widely noted that the last two years of pandemic have forced an acceleration of the digital transformation of many companies, not least those operating contact centers. So what are the contact center trends for 2022? And, more specifically, what are the contact center technology trends for 2022?
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DMG Consulting
MAY 15, 2018
Cloud Contact Center Solutions Continue Upward Trajectory. There’s plenty of cloud-based excitement, though proliferation, compliance, and security remain issues. Last year could be seen as the breakthrough moment when cloud-based vendors began their takeover of the contact center infrastructure market.
Playvox
OCTOBER 19, 2021
If you’re a contact center professional, you’re probably feeling the pain of agent staffing shortages. in July 2021 , higher than pre-pandemic levels, yet the news is full of stories about businesses of all sizes across industries having difficulty finding employees. unemployment rate was 5.4% Don’t despair.
NICE inContact
OCTOBER 25, 2019
It enable explosive revenue for those partners, its four global contact centers (three are offshore business process outsourcers, or BPOs) were operating separately within an outdated AT&T platform. With CXone, Bridgevine’s contact centers are now unified and have immediate and complete reporting.
Serenova
JANUARY 7, 2020
So, we created a true cloud contact center solution that could. As I travel around the world talking to Serenova customers, partners and industry analysts about why organizations choose to do business with us, there is a clear common thread: our people. Moving to the Cloud Is Smart, But Not Easy.
Fonolo
FEBRUARY 13, 2019
Report # 1: The US Contact Center Decision-Maker’s Guide 2018-19. Who wrote it: Contact Babel. About: We almost always include a Contact Babel report in these posts. This year’s edition is based on questionnaires answered by 222 contact center managers and directors, and weighs in at a healthy 363 pages!
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