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Contact Center Technology Trends 2022

Spearline

It’s been widely noted that the last two years of pandemic have forced an acceleration of the digital transformation of many companies, not least those operating contact centers. So what are the contact center trends for 2022? And, more specifically, what are the contact center technology trends for 2022?

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Four Ways Cloud Contact Center Tech Is Making Businesses More Competitive

Select VoiceCom Blog

After all, your service delivery could drop if your team and your calls are managed through manual processes and systems — which can make for unhappy customers down the line. The good news is, cloud contact center technologies can make […].

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Cloud Contact Center Solutions Continue Upward Trajectory

DMG Consulting

Cloud Contact Center Solutions Continue Upward Trajectory. There’s plenty of cloud-based excitement, though proliferation, compliance, and security remain issues. Last year could be seen as the breakthrough moment when cloud-based vendors began their takeover of the contact center infrastructure market.

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7 Proven Ways to Manage Contact Center Agent Staffing Shortages

Playvox

If you’re a contact center professional, you’re probably feeling the pain of agent staffing shortages. in July 2021 , higher than pre-pandemic levels, yet the news is full of stories about businesses of all sizes across industries having difficulty finding employees. unemployment rate was 5.4% Don’t despair.

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CXone Contact Center Solutions Help Bridgevine Drive Revenue, Satisfaction for Clients

NICE inContact

It enable explosive revenue for those partners, its four global contact centers (three are offshore business process outsourcers, or BPOs) were operating separately within an outdated AT&T platform. With CXone, Bridgevine’s contact centers are now unified and have immediate and complete reporting.

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In 2020, Technology Alone Won’t Transform Your Contact Center

Serenova

So, we created a true cloud contact center solution that could. As I travel around the world talking to Serenova customers, partners and industry analysts about why organizations choose to do business with us, there is a clear common thread: our people. Moving to the Cloud Is Smart, But Not Easy.

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How We Helped a Global Financial Organization Deploy and Support WFH Agents in Less Than Two Hours

Serenova

We’ve been sharing our expertise and doing a lot of listening to understand the most important challenges contact centers are facing every day of this crisis. Engage Professional Services Experts with Contact Center Experience: Configuring a new contact center solution requires a lot more thought than just setting up a phone number.