Blueship Call Center

DECEMBER 12, 2023

During its early stages, business process outsourcing (BPO) has become a well-recognised method utilised by organisations across several industrial sectors. A professional call center outsourcing vendor primarily responsible for helping businesses achieve increased productivity, cost savings, and operational simplification.

outsourcing 73

outsourcing Call Center Business Process Outsourcing Contact Center 73

COPC

SEPTEMBER 26, 2022

a global customer experience (CX) consulting firm, announces the launch of its 14-part Employee Engagement Research Series. The first report provides a global view of employee engagement data and is now available at no cost. There is no cost to download Employee Engagement Research Series reports.

Employee engagement 52

Employee engagement Business Process Outsourcing Benchmark Contact Center 52

CustomerServ

DECEMBER 16, 2022

If 2020 and 2021 were years of change, transformation, and tumult in the business process outsourcing (BPO) world, how do we describe 2022 ? Many businesses told us that 2022 was a down year and a time of uncertainty. Outsourcing costs have been steadily rising in the U.S., call center worker today is $17.00

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outsourcing Call Center Business Process Outsourcing At home agents 62

TeleDirect

OCTOBER 20, 2021

Actually, it’s been in full swing here at TeleDirect , as many of our top-trained call center agents have been working remotely for years. But remote working also has a few challenges, and this article provides some call center management tips to keep your agents always feel like they’re part of a productive, purposeful team!

Call Center 48

Call Center Business Process Outsourcing outsourcing Employee engagement 48

Transparent BPO

DECEMBER 17, 2019

Another expression of growth is the recent addition of an innovative solution to employee attrition and turnover. We established an Employee Engagement team to keep our employees enthused about the company and their role in it. But we aren’t done yet. That’s not all.

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outsourcing Business Process Outsourcing Contact Center Technical Support 90

Taylor Reach Group

JANUARY 18, 2019

Ballantyne also works with organizations to improve customer satisfaction, client retention, business process improvement, improved touch points across the customer lifecycle and effective cost reduction initiatives with measurable results.

Consulting 64

Consulting Consulting Customer Experience Business Process Outsourcing 64

Taylor Reach Group

NOVEMBER 21, 2019

The Taylor Reach Group (TRG) is often asked by clients to create action plans to increase employee retention in these challenging times. TRG helps clients optimize their contact center operations through focus on four pillars: people, process, technology and methodology.

Contact Center 63

Contact Center Benchmark Business Process Outsourcing B2C 63