TeleDirect

MARCH 1, 2021

Everything your call center does – field calls , make appointments , outbound communication , you name it – is directly tied to one overreaching metric: customer service. In fact, a contact center is the perfect vehicle for an effective customer feedback loop. Or, call us directly at (800) 776-1081.

Call Center 117

Call Center Customer Service Business Process Outsourcing Upselling 117

TeleDirect

SEPTEMBER 30, 2020

Call centers to improve customer service is a big deal – but that doesn’t mean it’s strictly a big business issue. With a business process outsourced (BPO) call center platform, small businesses can enjoy all the benefits usually afforded to large and medium size enterprises with their contact centers.

Call Center 71

Call Center Business Process Outsourcing Upselling outsourcing 71

TeleDirect

JANUARY 9, 2019

And one of those things doesn’t involve your own internal processes; an outsourced call center solution just might be the best decision you’ll make to reach your business goals in the new year! How can a professional outsourced call center do all this and more? Telesales & upsells.

Call Center 66

Call Center Business Process Outsourcing outsourcing Upselling 66

TeleDirect

DECEMBER 14, 2023

There was a time when outbound call centers consisted of a person calling phone number after phone number in search of that one lead. It was a time-consuming process that didn’t always achieve the optimum ROI. Keep in mind that no two outbound call centers are the same. Now, back to business.

Business Process Outsourcing 62

Business Process Outsourcing Telemarketing Call Center Best practices 62

TeleDirect

MARCH 27, 2019

Here’s the thing about call centers – you can’t live with them, and you can’t live without them. Call centers demand attention to detail, constant customer communication, and ever-evolving tools, resources, and applications. Hence, it’s hard to do business with call centers, and also difficult to function without one.

outsourcing 48

outsourcing Call Center Scripts Business Process Outsourcing 48

TeleDirect

APRIL 7, 2021

What is a customer journey map, and how can you use it to benefit your clients and your business? TeleDirect has mapped out successful customer journeys for years, thanks to our business process outsourcing (BPO) services for call centers and other day-to-day business activities.

Journey mapping 82

Journey mapping Business Process Outsourcing outsourcing Healthcare 82

TeleDirect

FEBRUARY 4, 2019

That’s just one reason why having a competent call center is so critical for success. TeleDirect , the leader in business process outsourcing (BPO) for call center assistance, ensures your business always makes a great first impression. Let your customer speak.

outsourcing 85

outsourcing Business Process Outsourcing Call Center Consulting 85