Tethr

JULY 29, 2020

All touchpoints must be taken into consideration for a complete account of how your customer feels about your brand, your service and your products. The most satisfied customers will be your best brand ambassadors. Customer engagement doesn’t matter more in one channel than in another. Can you say free advertising?

Brand ambassadors 66

Brand ambassadors Upselling Advertising Sales 66

Totango

MARCH 2, 2021

But from the SaaS customer’s perspective, pre-sales and post-sales experience are all part of the same experience of your brand, and both figure into the customer’s decision whether or not to renew their subscription of your product. To better represent this, the modern customer journey has been reconceived as a flywheel rather than a funnel.

Upselling 63

Upselling SaaS Brand ambassadors Sales 63

SmartKarrot

OCTOBER 12, 2022

Customer account journey for B2B organizations can help with this. . The B2B customer experience is affected by various touchpoints throughout the customer account journey. So, how does one evaluate the account journey and make the necessary improvements? What is a customer account journey?

B2B 10

B2B Accountability Brand ambassadors Customer advocacy 10