Brand ambassadors How To industry standards Surveys 
aircall
MARCH 12, 2021
Consumers value businesses that are willing to go above and beyond the standard to give them a good customer experience. If your call center treats your customers well, they’ll become loyal brand ambassadors for your company—potentially increasing sales and widening your reach. How to Measure Call Center Performance.
Fonolo
JULY 5, 2023
How to Manage Customer Perception Managing customer perceptions and expectations is essential to successfully running a customer service department. To make things simpler, we’re going to focus on these three main determinants of customer perception and how to positively impact them. Make sure you take advantage of all of them.
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SharpenCX
JULY 28, 2021
Laura Sikorski, a contact center operations and technology expert, joined the Sharpen podcast to talk about how to improve your contact center. Paying agents fairly was on her list. . >> Listen Now: How People and Process Power Better Customer Service (with Laura Sikorski). Need more convincing? Pay well to decrease turnover.
Fonolo
AUGUST 25, 2020
There are many ways you can listen and learn how customers perceive your brand, but the easiest way is to simply ask them! Creating a consumer perception survey is the first step — here’s everything you need to know so you can find out what customers really think of your brand. Types of Customer Perception Surveys.
Tethr
OCTOBER 2, 2020
A cheat-sheet on how to improve your customer effort score with Tethr. One single, solitary phone call, chat message or customer support email can mean the difference between your customer’s positive perception of your brand and experience and their frustration with it, and eventual churn.
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