Fonolo

AUGUST 29, 2018

You should consider onboarding, continuous training, career development, work-life balance, rewards and recognition, and soliciting feedback. With that enlightened perspective, companies would likely spend more on training and engaging their agents, and investing in tools to help them become stronger brand ambassadors.”.

Contact Center 271

Contact Center Brand ambassadors Morale Telemarketing 271

CSM Magazine

OCTOBER 16, 2020

Create a knowledge base (blog articles, webinars, white papers, infographics, etc.) Keep Clients in a Feedback Loop. Customer loyalty thrives on asking for and offering feedback. The more you manage customer engagement and feedback, the more you can improve your up sells and cross-sells. Bottom Line.

Customer retention 52

Customer retention Brand ambassadors Finance Banking 52

Fonolo

JUNE 20, 2018

In the midst of an increasingly digital space, where human interactions and considerations have the potential to get lost in the mix, it’s easy to forget that most of us are in the business of people; consumers are the heartbeat of our companies, and their feedback and acknowledgement of our good work can keep us chugging along.

Customer Experience 120

Customer Experience Brand ambassadors Education Feedback 120

Solvvy

SEPTEMBER 17, 2022

Articles, white papers, and e-books. But it can also benefit your company by helping create brand ambassadors who are strong advocates of your products or services. Another way to determine what to include is to review customer feedback. Your knowledge base can include : Quick-start guides. How-to instructions.

Customer Service 62

Customer Service Self service Engineering Customer Support 62