Brand ambassadors, Call Center, Enterprise and Upselling

When it comes to customer engagement, all touchpoints matter

Tethr

JULY 29, 2020

Whether they’re speaking to someone in your call center or interacting digitally, there is so much you can learn about the customer experience as a whole if you listen to all the ways a customer communicates with your business. The most satisfied customers will be your best brand ambassadors. Can you say free advertising?

Brand ambassadors

Brand ambassadors Upselling Advertising Sales

How to Improve NPS: 6 Best Practices for Your CS Team

Totango

JUNE 23, 2020

The COVID-19 pandemic has created uncertainty across the market and enterprises of all kinds are looking for a solid understanding of their customer base as they prepare for recovery. Brand ambassadors have used the Net Promoter Score (NPS) to get those answers for almost a decade. Place Results in Context.

Best practices

Best practices Brand ambassadors Surveys Enterprise

Customer Contact Central

When it comes to customer engagement, all touchpoints matter

How to Improve NPS: 6 Best Practices for Your CS Team

Webinars

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