ChurnZero

FEBRUARY 17, 2022

9 tips to get your CSMs to adopt Customer Success software. Have you ever worked at a company where the Customer Success team had to beg for its own tools? Sure, your current way of working is rather inefficient, ridden with workarounds, and prone to oversights, but it’s familiar and safe – it’s what you know. That’s okay.

CRM 98

CRM Chief Customer Officer SaaS Morale 98

Toister Performance Solutions

JANUARY 20, 2022

Advertising disclosure: This blog participates in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means to earn fees by linking to Amazon and affiliated sites. More companies are adding a Chief Customer Officer (CCO). What’s the difference between a CCO and a CXO?

Chief Customer Officer 62

Chief Customer Officer Advertising Surveys Sales 62

ChurnZero

FEBRUARY 17, 2022

9 tips to get your CSMs to adopt Customer Success software Have you ever worked at a company where the Customer Success team had to beg for its own tools? Sure, your current way of working is rather inefficient, ridden with workarounds, and prone to oversights, but it’s familiar and safe – it’s what you know. That’s okay.

CRM 52

CRM Chief Customer Officer SaaS Morale 52

inmoment

MAY 14, 2020

What should I do if I start to be symptomatic? What does my health care plan cover? What happens if I lose my job and can’t pay my insurance? Sure, a company might have a decent understanding of the experience at the call center, but what about the myriad of other touchpoints?

Healthcare 52

Healthcare Chief Customer Officer Metrics Call Center 52

Mindtouch

MAY 19, 2016

Dan Steinman knows a thing or two about Customer Success, not only is he the Chief Customer Officer at Gainsight , but he is author to one of the leading books on the topic, “ How Innovative Companies Are Reducing Churn and Growing Recurring Revenue.”. Dan Steinman, Chief Customer Officer at Gainsight.

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Chief Customer Officer Sales SaaS Technology 71

Amity

JUNE 21, 2017

In the first part of this blog post series, we introduced the concept of Customer Maturity Index (CMI). We suggested that some of the current methods of assessing a customer’s health in order to determine the best actions to take with them are ineffective. The Problem: The Current Customer Health Score is Useless.

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Chief Customer Officer Coaching Education Consulting 63