Beyond Philosophy

MAY 23, 2024

Today’s newsletter explores how AI can realistically help in this area. The concept came to us as part of our None of Use is Clever as All of Us feature. Many think AI is the answer to everything. However, AI is a tool for the humans in an organization to use, not a replacement for them.

Customer centricity 195

Customer centricity Call Center Banking Customer emotions 195

OctopusTech

JANUARY 19, 2018

This has worked well till now but with the changing times, it’s getting hard for customer care representatives to meet up with the ever-growing expectations of customers. Well, there are certain alternatives which are being used to solve the issues, but they seem to be pretty much disappointing in themselves. The reasons being: I.

Call Center 70

Call Center Abandon rate Chatbots Technology 70

Lumoa

OCTOBER 31, 2018

Some hints: big data, omnichannel, personalisation, AI and organizational culture. Ian Golding, CCXP, CX Consultant and Trainer @ijgolding | blog “CX is at a very interesting point in its evolution. Many companies experience numerous challenges in the ares of customer experience transformation. How to overcome those challenges?

Customer Experience 64

Customer Experience Customer centricity Education Consulting 64

3CLogic

JANUARY 24, 2024

As organizations are ramping up their digital transformation strategies to meet the immediate and personalized experiences required by today’s customers, it’ s no surprise Conversational AI is emerging as the fastest-growing segment within the contact center space. Why should you consider using AI in your contact center?

Contact Center 64

Contact Center Virtual Agent Self service CRM 64

Balto

NOVEMBER 2, 2023

Modern enterprise contact center solutions utilize Artificial Intelligence (AI) and Machine Learning (ML) to identify customer pain points, the causes of low scores, and why your customers aren’t satisfied with their experience with your company.

contact center solutions 52

contact center solutions Enterprise Contact Center Agent burnout 52

Netomi

JANUARY 5, 2022

So much so, we built the best chatbot and AI tool to help automate the low touch, mundane tasks support teams are inundated with. We documented why we chose each of these customer service leaders in detail along with where to follow them on social media below. Can I Work a Customer Service Job from Home? Adrian Swinscoe.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98