ShepHyken

NOVEMBER 15, 2019

You’ve heard by now of all the practical ways that today’s dynamic IVR can support your customer experience, including: Providing simple self-service functions such as balance checking or order status without needing to talk to an agent. Offering faster, more convenient service at literally any time. Get Straight to the Point.

Interactive Voice Response 242

Interactive Voice Response Customer Experience Self service Contact Center 242

Cisco - Contact Center

FEBRUARY 19, 2021

Before he could even finish stating his question, she told him that he was all set, and the problem was solved. This comprehensive platform gives organizations the ability to provide high quality experiences that customers expect. He got a notification stating that he was overdue on his payments, but he had already set up autopay.

Customer Experience 128

Customer Experience Contact Center APIs contact center solutions 128

Spearline

JANUARY 12, 2022

Keyur Patel, CTO and Co-founder of Blitzz describes how qualityRTC supports blitzz.co: “qualityRTC helped us focus on what we do best, and that’s providing an easy to use solution for remote video assistance over Browser; instead of having to worry about diagnosing different network issues.

Self service 52

Self service Customer Care Enterprise Marketing 52

Hodusoft

NOVEMBER 2, 2023

How Multi-Tenant PBX Systems Are Useful for UCaaS Service Providers The advent of multi-tenant PBX systems has revolutionized Unified Communications as a Service (UCaaS) space. At HoduSoft, we have years of experience and proven track record of providing multi-tenant PBX systems to UCaaS service providers. What is UCaaS?

Interactive Voice Response 52

Interactive Voice Response Best practices Feedback CRM 52

Spearline

FEBRUARY 23, 2022

But that’s not always the case either And, even with our best intentions in asking the agents to be on ethernet, on a good network and in a quiet environment, they can struggle with doing it well enough. The shift of the call center agent to WFH Since the pandemic started, those who are able to work remotely have been directed to do so.

Call Center 52

Call Center At home agents Call flow voip 52

RichCall

SEPTEMBER 13, 2017

As people switch from phones to other channels, companies need to work on integrating human approach to their CX robotics: Companies start focusing on channels that provide robotic customer support with a human touch, according to the Global Contact Centre Benchmarking Report, Dimension Data 2017. Contact Center and CX Research and Reports.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64

Hodusoft

NOVEMBER 29, 2022

This blog post lists the top 10 contact center solutions that gained a lot of popularity in 2022 and are poised to keep up the momentum in 2023 and beyond. 10 top contact center software for business success Now the question comes “why top 10 contact center software?” It provides simple interfaces for non-technical users.

Contact center software 40

Contact center software Contact Center Interactive Voice Response contact center solutions 40