Monet Software
NOVEMBER 11, 2020
That’s burnout —and it’s a call center morale killer that usually strikes long-tenured employees but can quickly drag down motivation among almost anyone they come in contact with. . Consistent call center workforce engagement (WFE) is the best way to foster morale over the long haul.
Monet Software
SEPTEMBER 24, 2020
Can SMB call center quality management be about more than quality? Monitoring and scoring calls—these quality assurance (QA) tasks are constant at nearly every contact center. The post 5 Ways Quality Assurance Improves Employee Satisfaction and Morale appeared first on Monet Software. Here’s how. #1
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Playvox
MARCH 21, 2024
When customer interactions are the heartbeat of business operations, one crucial factor often takes center stage – agent morale. All of this leads to better agent morale. Let’s take a deeper look at the factors that influence employee engagement and morale.
Enghouse Interactive
OCTOBER 19, 2020
AI Makes It Possible (Blog Series). Blog #3 of 4 With context, AI seeks to improve more quickly than ever. Watch for our next blog on October 22nd: Key Learnings from our Webinar with Kate Legget of Forrester. Constant Learning Improves AI Recommendations. Refining the Models.
Monet Software
MARCH 10, 2021
Numerous contact centers report increased productivity and morale after sending agents home, which helps reduce churn and the associated recruitment, training and service level costs. Training must be adapted to avoid declines in quality management and customer experience. Many people enjoy the convenience of working from home.
Talkdesk
MAY 11, 2020
This is a guest blog from Lindsey Plocek, Head of Marketing at Observe.AI. Doing so provides greater transparency into the quality management process and helps teams identify small wins they can celebrate to build and maintain strong morale and motivation.
Monet Software
SEPTEMBER 10, 2020
This is an area where workforce engagement tools, and particularly quality management software, can come in handy. Perhaps the topic didn’t register with a new recruitment class or a particular manager isn’t modeling good skills. . What you see through an agent’s eyes might surprise you.
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