kommunicate

FEBRUARY 4, 2019

Now that we have all come out of our holiday mood, time for some important product updates. For previous versions of Product Updates, head here. The post Here’s What’s New from January 2019 | Kommunicate Product Updates appeared first on Kommunicate Blog.

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Customer Service Life

FEBRUARY 10, 2020

2019 was a great year and as we’ve done in the past, I want to take a few moments to share some articles and accolades we’ve been a part of. – In this article on the Zendesk blog, read how CX experts define customer loyalty and how companies can gain it. Panviva Most Influential CX Leaders of 2019.

Customer Service 149

Customer Service Contact Center Chatbots Customer Experience 149

ConvergeOne

MARCH 11, 2021

History suggests many organizations do not update their software when vulnerabilities are found. Beginning in January 2021, Mandiant (part of FireEye) Managed Defense observed multiple instances of abuse of Microsoft Exchange Server within at least one client environment. History of Hafnium Attack. That post is detailed here.

Government 60

Government Enterprise Accountability Scripts 60

Hodusoft

OCTOBER 26, 2023

Many government organizations use them to send important and urgent updates. Several reputable businesses use them to send messages to inform their customers about their products, offers, and deals. billion robocalls between January and August 2023, and each person receives about 17 spam calls every day.

Telecommunications 52

Telecommunications Government Education voip 52

Creative Virtual

JANUARY 9, 2020

Shep Hyken (@Hyken) January 5, 2020. Frost & Sullivan has identified 2020 as the year CX will overtake product and price as the number one way by which companies will differentiate themselves from the competition. Customers are getting smarter and expecting more. That “expecting more” includes effective service across touchpoints.

Virtual Agent 40

Virtual Agent Chatbots Self service Feedback 40

Calabrio

JANUARY 2, 2020

In June 2019, Calabrio acquired Teleopti, offering the perfect path forward for our team, customers, partners and WFM product. Therefore, on January 13 we will completely unite under the Calabrio brand. From January 13, all visitors to www.teleopti.com will be automatically redirected to www.calabrio.com.

Analytics 88

Analytics Quality management Contact Center Customer Experience 88

Calabrio

JANUARY 2, 2020

In June 2019, Calabrio acquired Teleopti, offering the perfect path forward for our team, customers, partners and WFM product. Therefore, on January 13 we will completely unite under the Calabrio brand. From January 13, all visitors to www.teleopti.com will be automatically redirected to www.calabrio.com.

Analytics 76

Analytics Quality management Contact Center Customer Experience 76