ShepHyken
DECEMBER 3, 2021
He shares the four key areas that lead to elevated customer experiences while growing rapidly. In April 2021, I had the honor of becoming the chief executive officer of Xpress Global Systems (XGS), a trucking company that specializes in transporting flooring products across all 50 of the United States.
Avaya
MAY 4, 2016
Using the latest services and solutions paves the way to guaranteed customer retention and loyalty. One of the leading organizations in the area of customer care, winning multiple awards for its contact centre operations including a Hamdan bin Mohammed Smart Government Award, is the Roads & Transport Authority (RTA).
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CSM Magazine
SEPTEMBER 14, 2023
certification across delivery centers and geographies) CX Impacts Business Research shows companies have made progress on the level of customer care provided, but brands still must do better. Customers are seeking out faster, simpler transactions, more consistency across channels, and easier access to live support.
TechSee
JULY 31, 2019
It can add essential information to a customer’s profile based on visual data from smart telematic devices, a game-changer for insurance and utility companies. It can also help predict issues before they happen, allowing customer care teams to avoid dissatisfaction and churn. Remote Visual Assistance & Self-Service.
bold360 Blog
AUGUST 27, 2020
The virus drove a radical shift towards digital channels and remote work that impacted both service employees and their customers. Shifting to Remote Work & Remote Service Delivery. The bot and live chat really helped relieve the call center [as it transitioned to WFH and] as customer demand spiked,” she said.
TechSee
JUNE 25, 2019
It seems like every company in every industry wants to harness the power of AI to enhance operations and positively impact the lives of their customers. As companies scale their customer care operations or respond to new marketplace realities, changes to their processes are inevitable and necessary. Agent decision support.
Expivia
JANUARY 5, 2021
With us today we have Jimmy Budnik, the VP of Customer Care and CRP at Overstock.com. I’m Jimmy Budnik, the VP of customer Care and CRP at Overstock.com. And really early on I was asked to work on reverse Logistics and returns, and that was my first exposure to the customer care team at Overstock.
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