Hodusoft

JANUARY 3, 2024

In this blog post, we discuss CCaaS in detail starting from what CCaaS is, its top benefits, its key features, and how you can handpick the right CCaaS solution for your business needs. That led to the exploration of the idea of having agents access the contact center software through the Internet. billion by 2030.

Contact Center 59

Contact Center Contact center software Interactive Voice Response Wait times 59

NobelBiz

MAY 9, 2023

One critical aspect that companies must consider is the optimization of their dialer system, which can significantly impact call center operations’ productivity and performance. When agents are left waiting for long periods before connecting with clients, they can become bored, disengaged, and demotivated.

Best practices 98

Best practices Call Center Gamification Contact center software 98

Hodusoft

OCTOBER 19, 2023

In this blog, we will discuss various practical strategies for reducing operational expenses associated with BPOs. Call Routing Optimization Call routing optimization plays a vital role in reducing the costs in your BPO contact centers while maintaining the quality of service. Ask for a Free demo!

Contact Center 52

Contact Center Interactive Voice Response Contact center software Self service 52

VocalCom

DECEMBER 11, 2017

In addition, dropped calls occur less frequently when such a system is in place, and customers may be given the option of a callback when their wait time is very long. Lastly, being routed to agents with the appropriate skills ensures that customers get the answers they need every time. Enhancing mobile customer experiences.

Interactive Voice Response 89

Interactive Voice Response Customer Service Self service Contact center software 89

VocalCom

MARCH 5, 2018

At times, the agent may need to seek information and pause the conversation. When this is necessary, the agent should always inform the customer and give an approximate wait time. The post 6 Tips for Effective Customer Service Communications appeared first on Vocalcom Blog. Keep the customer informed.

Customer Service 91

Customer Service Contact center software Wait times Contact Center 91

VocalCom

JULY 22, 2019

Agents should inform customers about these pauses and let them know what they are doing specifically at that time, and they should give an estimated wait time if possible. The post Call Scripts: 6 Golden Rules to Satisfy Your Customers appeared first on Vocalcom Blog. Check for customers’ understanding.

Scripts 63

Scripts Contact center software CRM Wait times 63

VocalCom

NOVEMBER 19, 2018

First of all, be sure to indicate the estimated waiting time, so that those who are willing to wait are better informed. To deliver the very best customer experiences, learn about Vocalcom, a global leader in AI-powered contact center software solutions and premium omnichannel customer interaction platform.

Abandon rate 48

Abandon rate Interactive Voice Response Contact center software outsourcing 48