Blog Cloud contact Feedback Gamification 
NobelBiz
FEBRUARY 27, 2024
This not only helps in ensuring compliance with protocols but also provides opportunities for coaching and feedback based on actual performance. This feedback can highlight specific areas where agents excel or need improvement. Use this feedback to make informed improvements.
NobelBiz
APRIL 18, 2023
The customer satisfaction score aims to get feedback on specific topics such as products or services, quality of interactions with call center agents or after-sales support, purchase procedures, customer experience impression, etc. One way to tackle these agent-related issues is by introducing gamification into the contact center workflow.
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USAN
JUNE 14, 2022
After scoring, contact centers would then put in place training programs to fill gaps. The biggest issue with this kind of contained feedback loop is that it doesn’t always consider the agent’s perspective. Experiment with gamification. Gamification technologies are an innovative, rewarding way to optimize your workforce.
VocalCom
JULY 3, 2017
Use customer feedback as training material. Customer feedback helps your brand decide which improvements need to be made and how agents may be trained to handle situations. Offer peer training and gamification. Gamification can also be a fun way to encourage healthy competition during training practices.
USAN
MAY 19, 2022
While it’s a mainstay in measuring agent performance, it doesn’t close the feedback loop because it doesn’t fold the agent’s point of view into the equation. Using all inputs in this way shows agents that their feedback isn’t being taken for granted. That’s the issue with quantitative monitoring.
8x8
DECEMBER 4, 2017
Gamification (use of gaming ideas associated with rewards of varying ideas to create a friendly competitive performance environment) and influence on agents. All of this remains a challenge for contact center leaders, and needs to be addressed correctly by the organization through understanding agent needs clearly.
8x8
DECEMBER 4, 2017
Gamification (use of gaming ideas associated with rewards of varying ideas to create a friendly competitive performance environment) and influence on agents. All of this remains a challenge for contact center leaders, and needs to be addressed correctly by the organization through understanding agent needs clearly.
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