Avaya

SEPTEMBER 19, 2018

Sheila McGee-Smith is a leading communications industry analyst and strategic consultant with a proven track record in new product development, competitive assessment, market research, and sales strategies for customer care solutions and services. The post Why Artificial Intelligence Now—and Why in Customer Care?

Customer Care 94

Customer Care Government Contact Center Healthcare 94

Jon Arnold

JUNE 2, 2017

If you follow me, you'll know the whole month has been non-stop, but aside from all the travel to conferences and speaking spots, I managed to keep a pretty full slate of writing going - mostly for clients, but also for my own blogging. Tech Leader Talk - Digital and Customer Experience: Are We There Yet?

Healthcare 40

Healthcare Chatbots Customer Care Enterprise 40

CSM Magazine

MAY 15, 2023

Being a highly competitive sector, healthcare providers need to keep up with the ever-evolving preferences of the customers and ensure superior customer experience across touchpoints. This blog discusses six ways to improve customer experience in healthcare. This reduces human errors and improves customer experience.

Healthcare 52

Healthcare Customer Experience Chatbots Consulting 52

REVE Chat Blog

DECEMBER 5, 2019

Some of the successful chatbot examples and case studies implemented by big brands show that customers are willing to interact with bots if done correctly. Hence following a right bot strategy and tailoring your chatbot to meet your use case plays an important role in overall customer experience.

Chatbots 70

Chatbots Real estate Healthcare Banking 70

CSM Magazine

MARCH 27, 2020

In the 2000, customer care software, social media, community forums and review sites hit the scene, creating the need for customer support. It’s anywhere from 5x to 25x more expensive to acquire a new customer than it is to keep a current one. This could be a help center, blog, or another type of educational tool.

Customer Support 52

Customer Support Self service Feedback Upselling 52

Netomi

JANUARY 5, 2022

Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. At Netomi, we deeply care about improving the customer experience. So much so, we built the best chatbot and AI tool to help automate the low touch, mundane tasks support teams are inundated with.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

CSM Magazine

SEPTEMBER 17, 2022

It’s free marketing for your business as the customers can recommend more traffic to your website. So, you must strategize your customer care plan to ensure they enjoy their experiences whenever they visit your website. So, ensure that your website is simple to navigate through continuous customer support.

Self service 52

Self service Chatbots Engineering Marketing 52