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Call Center optimization: Tools and best practices to increase performance

NobelBiz

Artificial Intelligence (AI): AI revolutionizes call centers by enabling smarter interactions and predictive insights. Chatbots : AI-powered chatbots handle routine queries, providing quick and accurate responses. Performance Metrics and KPIs: Monitoring call center performance is essential.

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8 Best Gong Alternatives in 2023 to Improve Sales and Leads

JustCall

If you’ve been using Gong and are looking for a Gong alternative, this blog is for you. Top Features of JustCall Call queues – Route calls to the right agent using IVR, skills-based routing, and caller information to ensure customers reach the right agent without waiting. Top Features of Revenue.io

Sales 52
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Tech Stack for Financial Services – The Ultimate Guide [2020]

JustCall

Chatbots and not trained humans are interacting with customers now. When designing a productive tech stack for financial services, this blog post will walk you through the 3 must-haves : The software categories to keep in mind. Enhanced Calling Elements. Automation is taking over manual updates. What is a tech stack?

Finance 59
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Overcoming common contact center challenges with generative AI and Amazon SageMaker Canvas

AWS Machine Learning

This allows you to use natural language with a conversational chat interface to perform tasks such as creating novel content including narratives, reports, and blog posts; summarizing notes and articles; and answering questions from a centralized knowledge base—all without writing a single line of code.