Noble Systems
MARCH 22, 2021
They are actively seeking ways to fundamentally improve their contact center operations and enhance patient care , efficiently and effectively. In the first blog in this 2-part series, we discussed the top healthcare contact center trends. 6 Healthcare Call Center Technologies. Contact us today.
NICE inContact
JANUARY 23, 2019
The contact center plays a critical role in supporting these efforts: approximately 55 Appriss agents handle more than 30,000 calls monthly, working 24 hours a day, seven days a week, 365 days a year. But with the company’s old internal call center solution, fluctuating call volumes weren’t being identified or managed.
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OctopusTech
MARCH 1, 2023
We’ve seen businesses improve agent engagement by making individual performance stats available on agent dashboards and by the gamification of specific agent behaviors. Choose and focus on the right metrics Inbound call centers have so many things they can measure that it’s tempting to make each measurement equally important.
TechSee
JUNE 25, 2019
This type of sentiment analysis has become a key tool for making sense of the multitudes of opinions expressed every day in texts on review sites, forums, blogs, and social media. Contact Center Pipeline reports that increasing the focus on coaching and development for agents is a top priority for contact centers worldwide.
Vonage
JANUARY 20, 2016
These solutions also arm your agents with all of the information stored in your CRM, enabling them to quickly answer questions and solve problems. So what should you look for when selecting a CTI adapter and call center solution? Includes gamification features. Here are seven suggestions.
Balto
NOVEMBER 2, 2023
A bi-annual report of your contact center’s performance and CSAT scores is no longer enough — you need a solution that tells you what’s happening right now, why it’s happening, and how you can make it better. Preparing Your Contact Center for Tomorrow Embracing AI is your gateway to preparing your contact center for the future.
JustCall
AUGUST 10, 2022
In this comprehensive blog, we will look at other Avoxi alternatives that demonstrate features that are similar to Avoxi but are a shade better in some way or another. Nextiva is a cloud-based communication platform with call center solutions like a phone system, contact center, video meetings, team collaborations, and so on.
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