The Center for Client Retention

NOVEMBER 28, 2017

Utilizing a smartphone app along with sensors that track items as they are removed from or replaced on store shelves, the retailer knows precisely what’s in each customer’s cart. In the quest to eliminate lines and other counterproductive shopping experiences, retailers are going frictionless.

Customer Experience 85

Customer Experience Entertainment Technology Accountability 85

OctopusTech

SEPTEMBER 9, 2023

CRM software , IVR in call centers, cloud-based AI tools, and many more technologies are designed to complete highly advanced tasks such as finding out the current emotions of customers, customer journey mapping , analyzing current customer support strategy, building customer traits list, and many more.

Best practices 62

Best practices outsourcing Call Center virtual call center 62

CallSource Insights

JUNE 7, 2019

Tone, nuance, and people’s accents are not understood by computers. 100% accuracy is simply not available with AI software like speech analytics. Remove ambiguity from your team. If your vendor isn’t helping you in making the right decisions, it’s probably not the right call management system for you.

Management 40

Management Advertising Analytics Marketing 40