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5 things we love about Talkdesk

Talkdesk

In this guest blog post, Gans Subramanian, founder and managing director at B-Trnsfrmd , shares five reasons that make Talkdesk his CCaaS solution of choice. Based on our experience working with customers on digital customer experience (CX) initiatives, here are five of the best features of Talkdesk CX Cloud™: 1. AppConnect.

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Tiago Paiva: How a Dreamer Became a Doer

Talkdesk

Do you know Talkdesk’s inspiring origin story? As Talkdesk has recently been named to Forbes 2017 Cloud 100 list , we felt that now would be the perfect time to bring you this interview of Tiago Paiva, the Founder and CEO of Talkdesk. How did you conceptualize Talkdesk? How did you conceptualize Talkdesk?

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5 Bad Arguments for Staying with Your Current Call Center Software

Talkdesk

In love and call center software, breaking up is hard to do. Let’s eat some ice cream and talk about how he done you wrong. First things first: You’re here on this blog post because for a moment, maybe just a fleeting one, you were thinking about leaving your call center software. Let’s not get nostalgic.

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Top 9 Moments From Our Intelligent Contact Center Event In Chicago

Talkdesk

In Silicon Valley, a land known for launching startups and harboring dreams, it was incredibly refreshing to hear some good ol’ midwestern-style truth about the current state of contact centers. It’s important to use integrated tools like Zendesk to teach agents more about the customer journey. It’s phenomenal.

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7 customer experience tips for D2C brands breaking into brick-and-mortar

Talkdesk

This is a guest blog post by Amber Scott , head of customer experience, Tuft & Needle. Recently, I had the pleasure of participating in a webinar with Talkdesk to share insights about delivering exceptional customer experience (CX) to support a ‘clicks-to-bricks’ growth strategy. A lot of customers call the store.