Totango

SEPTEMBER 1, 2022

Why Your QBR SaaS Model Needs an AI Makeover. Quarterly business reviews (QBRs)[LINK] have become a standard practice for software providers, but today’s QBR SaaS model is rapidly transforming. Here we’ll show you how to update your SaaS QBR strategy to keep up with the latest technology and best practices.

SaaS 98

SaaS Journey mapping Upselling Best practices 98

Natalie Petouhof

MAY 27, 2016

Natalie’s completed and published research and soon to be published content! The As-a-Service Economy: CX and IOT Mean You Have to Deliver Great Experiences- Upcoming. ROI of Social Customer Service- Upcoming. • Mobile Customer Service-Upcoming. **.

CRM 40

CRM Automotive Analytics Big data 40

CustomerSuccessBox

MARCH 14, 2022

Description: “Be more data-driven!” Surprisingly, those same SaaS executives routinely make bad decisions simply because they misinterpret their data. Becoming data-driven isn’t about using data–it’s about using data correctly. That’s the mantra from the senior bosses, but what does it mean?

Journey mapping 52

Journey mapping Accountability Construction Management 52

Quadient

JULY 21, 2022

De LOB als koper is meer geïnteresseerd in het kopen van software als een abonnement (SaaS) of fit-for-purpose oplossing; ook hybride oplossingen waarbij beheer en controle worden afgehandeld in een gehoste of cloud omgeving en. Dit team gebruikt journey mapping om te ontdekken waar de klantervaringen tekortschieten.

Customer Experience 40

Customer Experience Management Journey mapping APIs 40