JustCall

APRIL 26, 2022

Not only does this accelerate the process of devising upsell/cross-sell campaigns, but it also fixes potentially hidden problems before they intensify. AI-based assistants enable salespeople to deal with big data to attribute results with greater precision. Easier Upselling/Cross-selling.

Sales 52

Sales B2B Upselling Chatbots 52

Horizon CX

AUGUST 9, 2018

It includes big data and historical data, letting you have a complete view of who your customers are and where they are in their customer journey. It is an important factor that must inform the employee response to any customer action or request. Here’s an idea that can answer that how: context.

Customer Experience 40

Customer Experience Big data Upselling Metrics 40

Tenfold - Contact Center Blog

JUNE 29, 2018

It includes big data and historical data, letting you have a complete view of who your customers are and where they are in their customer journey. It is an important factor that must inform employee response to any customer action or request. Here’s an idea that can answer that how: context.

Customer Experience 48

Customer Experience Upselling Big data Metrics 48

NobelBiz

MAY 10, 2022

Freeing agents’ time allows them to focus on higher-value tasks like upselling. At the same time, customers nowadays want to be able to conduct some tasks on their own, which is encouraging businesses to integrate self-care technologies. All of this squandered time equals greater fees for your agents. The solution?

Call Center 52

Call Center Interactive Voice Response Contact Center contact center solutions 52

Amity

JUNE 8, 2016

And, in the end, most customers place far more value on the competency of their vendors than they do on the level of personalization associated with each encounter. But, in most cases, all of those systems and the data that sits in them usually stand isolated and alone, used by a single team. Companies lack relationship intelligence.

CRM 67

CRM Journey mapping B2C Government 67

SmartKarrot

APRIL 29, 2021

How can Customer Success be benefitted by AI Virtual Assistant? Use of AI to target Customer data: Be it lead generation, nurturing, abandonment, or upselling , it is all about data. Chatbots to the rescue: As discussed, chatbots are a part of AI virtual agents that help in customer support.

Chatbots 10

Chatbots CRM Virtual Agent Upselling 10