21 Business Analysts & Call Center Leaders Reveal the Optimal Role of the Business Analyst in Call Center Operations
Callminer
SEPTEMBER 14, 2020
Carol Tompkins is the Business Development Consultant at AccountsPortal. Business analysts must own the call tracking systems and actively leverage data to tune the call center policies and procedures. The business analyst can survey customers to gain feedback and data related to their experience using the call center.
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