Vcaretec

JUNE 6, 2022

Connect: @RoyAtkinson Chip Bell Bio: Customer Service Expert, Keynote Speaker, Business Consultant, Author of 'Sprinkles.' Blogger @HuffingtonPost, Advocate of Innovative Service Connect: @ChipRBell Carolyn Blunt Bio: Contact Centre People Development Expert, Founder of Real Results Training. Professional speaker & writer.

Customer Care 98

Customer Care Chief Customer Officer CRM Wireless 98

Beyond Philosophy

DECEMBER 23, 2015

In the past decade, we’ve seen the number of companies with an individual in the role of Chief Customer Officer (CCO) – nicely defined by Wikipedia as “the executive responsible for the total relationship with an organization’s customers” – grow from under 100 to thousands today. Michael Lowenstein, Ph.D.,

Chief Customer Officer 250

Chief Customer Officer Enterprise Customer centricity Consulting 250

CX Journey

NOVEMBER 6, 2014

What This Means for VoC / CX In-house customer experience teams face a similar dilemma when deciding whether or not to hire a vendor or consultant and to what degree. A data analyst? Bear in mind that often the purchase of a consultant''s time comes equipped with their expert use of various VoC and CX tools.

Consulting 68

Consulting Consulting Chief Customer Officer Journey mapping 68

Comm100

SEPTEMBER 22, 2016

Sometimes we learn important customer service skills through training, or through years of hard-earned experience. Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine by Jeanne Bliss. The Ten Principles Behind Great Customer Experiences by Matt Watkinson. Loyalty 3.0:

Customer Service 71

Customer Service Gamification Consulting Consulting 71

ChurnZero

JUNE 3, 2022

The box that costs just a few thousand dollars that moves things around from ships to trains to trucks. If by month four, they haven’t had the traction, you find a playbook for [a customer] who’s having adoption problems. Maybe you invite them to more training or offer a consultation. You run the play.]

SaaS 52

SaaS B2B Upselling Metrics 52

ChurnZero

JUNE 3, 2022

The box that costs just a few thousand dollars that moves things around from ships to trains to trucks. If by month four, they haven’t had the traction, you find a playbook for [a customer] who’s having adoption problems. Maybe you invite them to more training or offer a consultation. You run the play.]

SaaS 52

SaaS B2B Upselling Metrics 52

ChurnZero

JANUARY 13, 2023

With its ability to comb through big data sets like email faster and more accurately than humans, AI will help more product teams maintain product-market fit. Ed Powers , principal consultant, Service Excellence Partners. 2023 will be a big year gaining market traction in new customer intelligence platforms.

Chief Customer Officer 98

Chief Customer Officer Sales Customer centricity SaaS 98