Fonolo

SEPTEMBER 19, 2018

While it’s the latest craze to implement chatbots into the social media/customer support space (such as Facebook ’s enabling of chatbot support via Messenger, or Apple’s “ Business Chat ”), human beings are key to your support solutions. Successful Cases Studies. We’ll talk about: How AI Can be Used to Create Better CX.

Airlines 237

Airlines Chatbots Education Contact Center 237

Fonolo

AUGUST 30, 2018

It’s undeniable that AI (and related automated tools like chatbots and virtual assistants) has a range of opportunities to streamline customer service (CS) and lessen the challenges that arise when attempting to deliver a flawless customer experience (CX). Successful Cases Studies. The Impact of AI on Customer Facing Roles.

Customer Experience 73

Customer Experience Contact Center Big data Chatbots 73

Fonolo

SEPTEMBER 12, 2018

It’s undeniable that AI (and related automated tools like chatbots and virtual assistants) has a range of opportunities to streamline customer service (CS) and lessen the challenges that arise when attempting to deliver a flawless customer experience (CX). Successful Cases Studies. The Impact of AI on Customer Facing Roles.

Contact Center 59

Contact Center Big data Chatbots Education 59

CSM Magazine

AUGUST 5, 2020

In fact, by implementing the latest self-service options such as chatbots and AI assistants, local governments can expect to see deflection rates between 30% and 70%. They are fast and accurate – thanks to AI’s power to capture, sift through and analyse practically unlimited amounts of data. AI to the rescue in 7 ways.

Government 52

Government Automotive Chatbots Self service 52

BlueOcean

DECEMBER 18, 2018

In their answers to the following questions, they should be addressing chatbots, self-service, machine learning, big data, and more. Get some case studies from similar projects your potential vendor has worked on. 10 What steps do you take outcomes of your AI strategy are falling short of expectations?

Contact Center 78

Contact Center Chatbots outsourcing Metrics 78

Win the Customer

MAY 12, 2020

If we look at the ground level, all such demands of the customer can only be fulfilled if the business organization is successfully handling a call centre in a niche, many companies hire proofreading services to write interesting thought leadership, blogs and case studies; and proofread annual reports, sustainability reports.

outsourcing 52

outsourcing Sales Big data Chatbots 52

Fonolo

SEPTEMBER 4, 2018

What about the massive adoption of chat and the flurry of interest in chatbots? For example, phone-based IVR gets replaced by text-based chatbots. More here: How to Think about Chatbots in a Big Picture Kinda Way. Successful Cases Studies. Surely that must all be having some impact, no? Plus so Much More!

Call Center 209

Call Center Self service Contact Center Chatbots 209