AI to the Rescue: First Aid for Busy Contact Centres in Local Government
CSM Magazine
AUGUST 5, 2020
and amazingly, it costs only 15p for web self-service. These statistics tell us that self-service really is the way to go, taking pressure off busy contact centres by deflecting the most common calls away from human agents. If local councils pool their AI resources, even greater savings and ROI can be achieved.
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