Quality Contact Solutions

SEPTEMBER 14, 2022

Improved employee satisfaction and morale: If you think about how an assessment is viewed by a front line agent making telemarketing calls, if done correctly, an assessment can be very positive. Possibly seeing those ideas become a reality can be a real morale booster.

Telemarketing 98

Telemarketing Wireless Morale Scripts 98

TechSee

OCTOBER 10, 2019

In addition, a culture of collaboration builds stronger morale for agents who see themselves as part of a bigger picture, working together to achieve company goals, rather than racing to meet their own quotas. Power’s Highest in Customer Service among Full-Service Wireless Providers prize twice in a row.

Contact Center 117

Contact Center Wireless Scripts Average Handle Time 117

TechSee

JUNE 16, 2021

Lack of employee adoption can result in reduced productivity and morale. Be proactive with software adoption best practices. Of course, the selected vendor or third party should have the best practices, know-how and the track record in their Visual Assistance implementation processes. So what is?

Best practices 251

Best practices Wireless Enterprise Engineering 251

Netomi

JANUARY 5, 2022

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. She is often quoted in industry journals on leading morale, employee engagement, customer experience, and teamwork.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Calabrio

JANUARY 6, 2016

Machine-to-machine (M2M) communication, a term referring to technologies that enable wireless and wired systems to communicate with each other, will be the channel of the future. And once you’ve mined it, you must also be prepared to act on it based on best practices. The moral of that story? Innovation is imperative.

Contact Center 53

Contact Center Analytics Self service Wireless 53