TechSee

JUNE 16, 2021

Lack of employee adoption can result in reduced productivity and morale. Be proactive with software adoption best practices. Of course, the selected vendor or third party should have the best practices, know-how and the track record in their Visual Assistance implementation processes. So what is?

Best practices 251

Best practices Wireless Enterprise Engineering 251

Netomi

JANUARY 5, 2022

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. She is often quoted in industry journals on leading morale, employee engagement, customer experience, and teamwork.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Calabrio

JANUARY 6, 2016

As more agents are working remotely, in different countries, different time zones and in different languages, the contact center’s systems—for workflow, CRM, analytics—will have to be more tightly integrated. And once you’ve mined it, you must also be prepared to act on it based on best practices. The moral of that story?

Contact Center 53

Contact Center Analytics Self service Wireless 53